When I first bought my D600, back in September 2012, I was thrilled with the capabilities of my new camera. A few weeks later, I started reading reviews from fellow Nikon camera enthusiasts about oil spots and dust spots. I hadn't noticed anything with my camera. My pictures in the upper 1/3 corners were looking fine.
As months went by and I was close to rolling over the shutter count of 10,000 pictures, I started to notice some spotting in my pictures. I had photographed a wedding in May 2013 and noticed the spots in the corners of my pictures. Of course, they were more noticeable when I photographed the wedding with a wall in the background. I zoomed into the already taken pictures and sure enough...oil spots! A few small ones and 5 large oil spots. It was downright ugly.
I made arrangements with my local camera shop to do a camera sensor cleaning. They needed at least 6 hours to do several cleanings on my camera. Ninety dollars ($90) later and a picture of the sky, no oil spots and no dust spots. I know, I spent $90 to have a sensor cleaned when I could have sent my camera into Nikon for a cleaning under warranty. I had heard the turnaround time with Nikon was on average 4 weeks. I couldn't live without my camera and had upcoming photography commitments.
I photographed the rest of 2013 and didn't notice any outrageous spots.
Sometime around the end of February 2014, I happened to be following DPReview.com and saw an article in regards to Nikon's Technical Service Advisory notice for the D600 DSLR camera. Nikon was offering a shutter replacement to address the "dust" issue. This included inspection, cleaning, and replacing the shutter mechanism for the D600.
That morning, February 26th, I received an email from Nikon:
Nikon Inc. is contacting you regarding your D600 D-SLR camera. As you may be aware, Nikon Inc. recently issued a Technical Service Advisory for Users of the Nikon D600 D-SLR camera.
This Advisory related that some users of Nikons D600 D-SLR camera have reported the appearance of tiny spots on certain of their images. Not all users have experienced this issue. Nikon has thoroughly evaluated these reports and has determined that these spots are caused by dust particles which may become visible when the camera is used in certain circumstances and/or with certain settings. It is a well-known fact that the presence of dust particles cannot be completely avoided when using a D-SLR camera even after normal sensor cleaning procedures, because of a number of factors including components moving at high speeds when images are taken, the use of interchangeable lenses and the different environments in which a D-SLR camera may be used. As part of its customer-service commitment, Nikon is providing a customer-service measure to reduce the potential impact of dust particles on images taken by its D600 D-SLR cameras.
Nikon has resolved this by making available to you (even if Nikons product warranty has expired) this customer-service measure, which includes the inspection, cleaning and replacement of the shutter assembly and related parts of your camera, FREE OF CHARGE as well as the cost of shipping your D600 camera to Nikon and its return to you. Once again, please understand that regardless of this service, your D600 camera as is the case with all D-SLR cameras, will continue to require normal periodic sensor cleanings.
In the email, was instructions for sending my camera in along with a link to start the repair process. The email continues with:
We sincerely apologize for any inconvenience this issue may have caused. Nikon remains committed to providing only the highest quality cameras and components, and we hope that you will continue to choose Nikon for your photography needs.
Contact
For more information regarding this matter, contact Nikon Customer Relations by phone at 1-800-Nikon US (1-800-645-6687), 9AM8PM EST, Monday to Friday (closed certain holidays).
Sincerely,
Nikon Service
The next day (27th), I clicked on the provided button/link and started filling out a simple online form. After providing the information, the system created a UPS Ground label and packing sheet which I printed out. I rushed home after work to gather my camera and remove the battery, camera strap, media cards, and attached lens. I put on the camera's body/lens cap and placed my camera along with the packing sheet in a plastic bag and into a box with peanuts. I dropped off my package at my local UPS store just in time for a pickup. It was that easy!
I tracked my package and it arrived on a Monday, March 3rd. I went to Nikon's website and clicked on their Product Service and Repair link to check the status of my camera. I ended up contacting Nikon to get my order number. The kind and friendly Nikon support person gave me the status of my camera (waiting in queue to get into the Nikon repair shop) and my service order number.
Sometime during the week, I checked on the repair status:
Problem: SENSOR DUST No Charge/Good Will Repair
Total cost of repair: $0.00*
No worries. They were going to repair my camera even though it was out of warranty. All is good!
The following Tuesday, March 11th, I received in the mail an Estimate/Acknowledgement from Nikon. Since the repair was going to be "no charge", I didn't have to respond. It was basically to let me know that they received my camera with just the body cap and the reason for the service.
That evening I checked the status of my camera and it had SHIPPED! Included in the status was my UPS tracking number. Expected delivery date was March 13th! Wow! The whole process was quick! I had expected to be without my camera for a few weeks.
Here's how Nikon packaged my camera:
They included an Invoice Repair sheet which stated they replaced the shutter mechanism in my camera:
So what do I immediately do? I put my battery and two media cards back into my camera. Attach my 24-120mm lens and run out the door to take a picture of the sky. I then zoom in to upper left corner of the picture and move across to the right side. No dust! No spots!
My camera now has 17,252 shutter clicks. For some reason, when they replaced the shutter mechanism, they didn't reset my shutter count/clicks to zero. It doesn't bother me. I plan on keeping my camera. :)
It appears that Nikon also updated the firmware on my camera. Sweet!
All in all, I had a wonderful Nikon service experience. It was especially nice as I received my camera back sooner than expected.